Support

How do credits work?

One credit covers one listing, and it is spent the first time that listing leaves the app — saving its photos to your camera roll, or copying the title, description or price, whichever you do first. In practice that is the Save row, because it sits at the top of the checklist. Everything up to that point is free, including the part people expect to be the expensive one: writing the title and description, and rewriting them as many times as you like. Retaking the photo, redoing the cutout, changing any of the six chips and editing the text by hand cost nothing either.

The credit binds to the listing, not to the button. Once one has been spent on a listing, that listing is paid for permanently: come back to it next week, copy every field again, change the chips, regenerate the text, and it will never take a second credit. What a credit buys is a finished listing, not a tap.

If a save is refused — Photos access turned off, or the write fails — nothing is charged. The credit is spent only once the images are actually in your library.

Credits don't expire, and the first three listings are free so you can find out whether the app is worth $2.99 before paying for it.

Why isn't there a subscription?

Because selling clothes is bursty. Most people clear a wardrobe over a weekend, list fifteen things, and then don't open the app again for four months. A monthly charge would bill you hardest during the months you don't use it, and it would push us to add reasons to come back rather than to make each listing faster. Buying twenty credits for $2.99 and forgetting about it is the honest shape for this.

Why do I copy and paste instead of posting straight to Vinted?

Vinted has no public posting interface, so the only way to publish automatically would be to hold your Vinted login and act as you. That would mean an account on our side, your credentials on our servers, and your photos passing through them — the exact three things this app exists to avoid.

Copy and paste costs you about eight seconds per listing and keeps you the only party in the transaction. You also see the text before it goes live, which is worth having.

A purchase failed or didn't arrive. What now?

Read what the screen says, because the two cases are genuinely different. If it tells you the purchase failed, nothing was charged and you can try again. If it says "Paid. Your listings will appear shortly — reopen Fripe if they don't", then you were charged and only the writing-down of the credits did not land. That sentence is accurate rather than reassuring: the purchase is deliberately left unfinished with Apple until the credits are recorded, so Apple hands it back — usually within seconds, and otherwise the next time the app starts. Reopening Fripe really is the fix.

Restore, on the credits screen, asks Apple the same question by hand. It re-checks for purchases that were never finished; it is not a way to recover a balance. Credits are consumables, and Apple does not let those be restored once they have been granted.

If a charge appears on your Apple Account and the credits still don't, write to us with the date and amount. Because the balance is a file on the device, we cannot add credits by hand, but we can tell you what went wrong and Apple can refund it.

Does Family Sharing cover credits?

No. Apple excludes consumable purchases from Family Sharing, and credits are consumables, so a pack bought by one family member cannot be shared with another. Each person's balance lives on their own device. Everyone in a family does get their own three free listings.

I got a new phone. Do I lose my credits?

Yes, unless you restore a device backup that still has the app's files. The balance is a file on the phone; it does not follow you through iCloud. A fresh install — new phone or reinstall — starts at three free listings. Restore on the credits screen only finishes StoreKit transactions that never completed. It will not fetch a balance that was already granted on another device.

The description has a detail wrong. Can I fix it?

Yes, and it costs nothing. Nothing in the text was guessed from your photograph — Fripe does not try to identify the garment. It cuts the item out of its background, and everything the words say comes from the six answers you gave it: category, brand, size, colour, condition and price. So a wrong detail is a chip to change, not a mistake to correct. Go back, tap the right answer, regenerate, and the text is rebuilt around it.

If the facts are right and only the wording is off, open the title or description and type over it. Your version then stands until you regenerate, which starts again from the chips and drops the edit — so edit last, once the answers are settled.